We want you to be happy with your Disekweng order. This policy explains how returns, exchanges, and refunds work.
Cooling-Off Period
In line with the Electronic Communications and Transactions Act, you may cancel your order within 7 days of receiving your goods, without reason or penalty, provided the goods are unopened, unused, and in their original packaging. This does not apply to perishable goods or goods that have been opened for hygiene/food safety reasons.
Faulty or Damaged Goods
In accordance with the Consumer Protection Act, if you receive goods that are defective, damaged, or not as described, you’re entitled to a repair, replacement, or refund. Please contact us within 5 days of receiving your order at info@disekweng.co.za with your order number and a description or photo of the issue.
How to Request a Return
- Email info@disekweng.co.za with your order number and reason for return
- Attach images of evidence of the defects or damaged products. Images should be clear and visibly showing the damages.
- We’ll confirm whether the item qualifies for return
- We will request for a pickup with our courier services.
- Refunds are processed within 7 – 10 business days of receiving the returned item
Who Pays Return Shipping?
It is entirely the customers responsibility to pay for returning products given that they are still in good condition, with no damages or defects.
It will be Disekweng’s responsibility to pay for any products that were damaged in transit or before they were received by the customer by any reason.
Last updated: 12/07/2026